Carpet Plus

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Free delivery on orders above 250$ Order before 4:00PM for same day delivery

Privacy Policy

Carpet Plus  recognizes and respects the importance of maintaining the privacy of our customers, registered members, gift recipients, and users, and has established this Privacy Policy consequently. The information you will find in this Privacy Policy includes:

– the personal information we may collect from you when you visit our website, respond or subscribe to our emails, use our mobile applications, place orders through social media applications (such as WhatsApp or Facebook Messenger), use our online gifting service or otherwise contact us via telephone, text (SMS), or email,

– why we gather information from you,

– how we collect it,

– how we use it (including with whom we may share it), and

– the choices you have regarding our use of, and your access to and correction of, personal information you have provided.

This Privacy Policy is part of our Terms of Use, which governs the use of our website located at https://presentail.com/.  By submitting personal information through the Presentail website or Presentail services, you provide consent to the terms of this Privacy Policy and you expressly consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If at any point you need us to delete your data, please email us at hello@presentail.com.

Last Modified: December 27, 2023

Effective Date: December 30, 2023


I. Information We Collect

The following information is collected by or on behalf of Carpet Plus:

  • User Profile Information:

We collect and store this customer information when you create or update your Carpet Plus account or subscribe to our email. This may include your name, email, phone number, login name and password, location information, and payment or banking information (including related payment verification information).

* Please note that Carpet Plus can be used by minors (the age depends on where you reside) with the supervision of a parent or guardian. Carpet Plus is not liable for credit/debit card transactions performed by minors without the consent of a parent or guardian.

  • User Transaction Information:

We collect and store this transaction data when you provide or update your Carpet Plus transaction data or when a transaction is completed. This may include:

– your billing information (credit/debit card number, expiration date, CVV code, alternate or additional billing information and billing address),

– products purchased and occasion type (for example, Birthday),

– date and time of delivery,

– any promotion or gift card code and related information,

– gift card personalized message and gift recipients’ names, addresses, telephone numbers, and email addresses,

– your personally set reminders (for birthdays, congratulations, etc…),

– network information – including IP address, network carrier and country code, browsing information, such as how you interact with our services, and other information you provide to us, including User Submissions (defined in the Terms of Use).

  • Driver Information:

If you are part of the Carpet Plus delivery fleet, we may collect background check information. This information may include information such as your driver history, national identification card information, and criminal record.

  • Usage Information:

We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Ads and Analytics Partners section below.

  • Device Information:

We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.


II. Why We Collect Information from You

In brief, Carpet Plus gathers personal information mainly to communicate with you and to process your orders, but additionally to help improve our products and customer service, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from Carpet Plus.  

The purpose of gathering information from you includes:

  • Provide services and features:

Carpet Plus collects and uses the necessary information to provide you with its services and features. Carpet Plus uses this information to:

> Create and update your Carpet Plus account,

> Verify your identity,

> Provide you with available products for sale based on your location details,

> Enable the delivery of your order,

> Process or facilitate payments of each transaction,

> Enable features to personalize your Carpet Plus account (such as setting personal reminders),

> Send you promotional information and contest notifications, and

> Perform internal operations necessary to provide our services, including to troubleshoot bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.

  • Improving the safety and security of our users and services:

Carpet Plus prioritizes the security of your personal information. We abide by generally accepted standards to secure any personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, please contact us at hello@CarpetPlus.com or scroll down to the last section of the Privacy Policy to view our contact information.

When you place an order on Carpet Plus, it encrypts the credit/debit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although Carpet Plus does everything in its power to protect personal information upon receiving it, we cannot warrant the security of information we receive.

To use many of Carpet Plus’s services, it will require registration and log-in processes in which you will need to provide your email and password. You are encouraged to provide a secure password. It is your responsibility to maintain the confidentiality of that password and all activities that occur while using your password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your password or accounts.

Background check information is collected from drivers mainly to ensure safe and legal use of Carpet Plus delivery services as per the Lebanese Law. Historical data is collected to ensure that deliveries under the name of Carpet Plus are carried out by qualified individuals who have no record of unsafe driving behavior or engagement in any illegal activities as per the Lebanese Law.

  • Providing customer support:

Carpet Plus uses all the information submitted by you and with your consent to assist you when you contact us for customer support through any of our contact points (such as email, telephone, and social media). This information gathered is used to:

> Direct your questions and concerns to the appropriate Carpet Plus representative,

> Investigate and address any of your concerns, and

> Monitor and continuously improve our customer service.

  • Enhancing our services through research and development: Carpet Plus utilizes the information we gather for testing, research, analysis, and product development reasons. This information allows Carpet Plus to further the security and safety of our services, develop new features and products, and improve your overall Carpet Plus experience.

  • Providing customers with promotional or contest data: Promotion codes, gift card redemptions, and contest information is shared with you when you opt-in to Carpet Plus email notifications.

  • Abiding by legal proceedings and requirements: Carpet Plus may use the information we gather to investigate or address claims or disputes relating to your use of Carpet Plus’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.


III. Information Sharing

Some of Carpet Plus’s services and features require that we share information with other users or at your request. We may also share your information with our affiliates and business partners for legal issues or in connection with claims or disputes.

The information Carpet Plus gathers may be shared with:

  • With other users: For example, necessary recipient data (such as address) will be shared with the driver responsible for delivering the order. Date and time of the order will also be shared with the driver to ensure prompt delivery. If you are part of the Carpet Plus delivery fleet, we may share your information (such as name and photo; vehicle make, model, color, and license plate; location; and contact information [with driver’s consent]) with the recipient (whether the entity be an individual or a business) and/or with the party who placed the order (whether the entity be an individual or a business) for delivery tracking purposes.
  • The general public: When you submit content to Carpet Plus blogs or Carpet Plus-owned social media (such as Facebook or Instagram in the form of comments or ratings), this content may be viewable by the public through your own consent.
  • With Carpet Plus service providers and business partners: These may include:
    • Payment processors and facilitators,
    • Internal background checkers,
    • Cloud storage providers,
    • Marketing partners and marketing platform providers,
    • Ads and Data analytics partners (see Ads and Analytics Partners below),
    • Vendors that assist Presentail to maintain and improve its services,
    • Partner vendors.
  • With legal entities: In case of a dispute, Presentail may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or other similar concerns.
  • With your consent: If Presentail wishes to share your information in any way not aforementioned, we will duly notify you.


IV. Ads and Analytics Partners

We use the services of our ads and analytics partners to collect data about customers and their usage of Presentail service to track bugs, crashes, website usage, and trends. This data is used to enhance our research and development activities, provide better customer service, share relevant ads and promotions with customers, and improve our business processes.  

Some technologies that we rely on:

  • Cookies: A “cookie” is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer or user and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of Presentail services may not function properly. We have relationships with third parties who may collect or receive information directly from the cookies placed by our service on your computer to assist in analyzing our business and customers.

Presentail collects and processes data with the use of Google Analytics. To learn more about Google Analytics and how your data is being used, please visit https://policies.google.com/technologies/partner-sites.

  • Action tags: Our Service may also use a common web technology called “action tags” (also called single pixel gifs or web beacons) to track purchase, usage and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. Moreover, third parties may set their own cookies and tags through Presentail. Presentail has no control over such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access.


V. Your Choices

You have the option to opt-in to receive Carpet Plus email notifications. Unless you subscribe and provide your email address, Carpet Plus will not send you promotional content, contest announcements, and blog updates. If you are already subscribed to our email notifications, you can opt-out of them at any time by simply clicking ‘Unsubscribe’ at the bottom of the email message. Whether you are subscribed or not, Carpet Plus may send you important emails regarding purchases on our website.  


VI. Privacy Updates

We may occasionally update this policy. If Carpet Plus makes any significant changes, we will notify you about the changes through our website and/or by email. After being noticed, you consent to any updates to this policy to the extent permitted under applicable law. We recommend that our users frequently review this Privacy Policy to stay up-to-date on how  Carpet Plus is committed to your privacy. You can request an older version of our Privacy Policy at any time.


VII. Contact Us

We are interested in hearing your feedback about this Privacy Policy. For all questions, concerns, or comments, please email us at hello@carpetplus.com. Expect a reply from us within two to three business days.

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