shipping policy

Shipping Policy

 Some products require less time to process and deliver than others. The availability of some items is subject to the availability or working times of Carpet Plus. 

You will receive an order confirmation email notification when your order has been successfully placed, and you will receive a separate email when your item has been delivered.

Local Delivery

Local delivery is available for all gifts orders across Lebanon. We currently do not deliver to any location outside the recognized borders of Lebanon.

Feel free to contact us at [email protected] for requests to deliver outside the designated area or time slots.

How Do I Check the Status of My Order?

When your order has been confirmed by Carpet Plus, your gift order will be assigned a unique order number. You will need this unique order number and the email with which you placed the order to track the status of your order online.

If your recipient hasn’t received their gift within your chosen time slot, feel free to contact us at [email protected]. 

Refunds, Returns, and Exchanges

To review our policy regarding refunds, returns, and exchanges, please click here.

If you have any further questions, please don’t hesitate to contact us at [email protected].